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Privacy Policy

Effective Date: June 20, 2025

 

About Ditcheroo

Ditcheroo is a service that helps customers easily cancel their old cable subscriptions when switching to a new internet service provider (ISP). We work with ISPs to provide this cancellation service to their new customers.

 

Information We Collect

We collect the following information from you to provide our cancellation service:

  • Personal identifying information (name, physical address, email address, phone number)

  • Details about your current cable subscription (provider, account number)

  • Call recordings and transcriptions when using our AI voice agent service

 

How We Use Your Information

We use your information solely for the following purposes:

  • Cancelling your cable subscription: We use your information to contact your cable provider and cancel your service on your behalf

  • Confirming successful cancellation: We verify that your cancellation has been processed correctly

  • Communication with your new ISP: We share relevant information about your cancellation status with the ISP that provides our service to you

  • Service improvement: We may retain recordings and transcriptions of calls for quality assurance and training purposes

 

Data Limitations

We will not use your personal information for any purpose other than those specifically listed above. We do not sell, rent, or share your data with third parties except as necessary to complete your cable cancellation and communicate with your new ISP.

 

AI Voice Agent

Our service uses an AI voice agent to handle cancellation calls with cable providers. During these calls:

  • Conversations may be recorded for quality and training purposes

  • Transcriptions of calls may be created and retained

  • These recordings and transcriptions are only used to improve our service and ensure successful cancellations

 

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission or storage is 100% secure.

 

Data Retention

We retain your information to complete your cancellation request and fulfill any legal or regulatory requirements. Call recordings and transcriptions may be retained for training and quality purposes in accordance with applicable laws.

 

Your Rights

You have the right to:

  • Request information about what personal data we have collected about you

  • Request deletion of your personal information 

  • Withdraw consent for processing where applicable 

 

Contact Information

If you have questions about this privacy policy or our data practices, please contact us at:

Email: legal@ditcheroo.com

 

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other appropriate communication channels.

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This privacy policy was last updated on June 20, 2025.

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